FAQ

Frequently Asked Questions

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Frequently asked questions

Please review the following

Installation & upgrade KB.

If you have a valid annual support plan, you can upgrade your current KWizCom product(s) to the newest version at no cost. Please make sure you have renewed your product’s annual support plan so you will be able to install the new product version.


As part of KWizCom’s support plan we continuously upgrade our products whenever a new SharePoint version is released.

Send an email to our support team (support@kwizcom.com), with your order number, the date you ordered the product, the product name and customer details (company name and main contact info) and we’ll retrieve your license details and send it over to you

If you have an activated KWizCom product on one of your servers and you want to move this product installation to a different server, you will need a new activation key for the new server, replacing the one you have.

In order for us to be able to send you another activation key follow these steps:

– On your server, go to Windows “Start” menu and select “Programs > KWizCom > [product name] > Activate [product name]
– Click the “Deactivate” button and copy the deactivation code
– Copy the Deactivation Code with the old Activation code and fill out the Product Deactivation web form on KWizCom website, https://www.kwizcom.com/support/product-deactivation/
– After you’ve submitted the Deactivation web form you will receive an email that confirms the successful deactivation
– You can now install the product’s evaluation version on your new server and follow the product activation process described above.

Please review the following activation KB.

Product Activation is the process that turns your installed evaluation version (that you have downloaded from the KWizCom website) into a production version. You need to activate a product only after you purchased the product.

Product Activation is the process that turns your installed evaluation version (that you have downloaded from the KWizCom website) into a production version. You need to activate a product only after you purchased the product.

If you are having difficulties placing an online order, please contact us at sales@kwizcom.com. We will help you complete your order.
In order for us to best serve you, please make a note of the exact error message and/or behavior you are experiencing and any error messages or reference numbers displayed.

Yes.
We offer a Domain App Subscription which provides a company with unlimited number of Site Collections and unlimited number of Users. Please contact our sales team for more information at: sales@kwizcom.com

Yes.
We offer an “Enterprise License” which provides a company with an unlimited number of product licenses. Please contact our sales team for more information at: sales@kwizcom.com.

Yes.
We offer a 20% discount to charity organizations and educational institutions (K-12 and higher education institutions). This discount is unique and cannot be added to other discounts.

For non-production servers we offer a “Development License”. This license is identical to the production license except that it displays a “Development License” caption for few seconds.
The cost of the development license is 25% of the product’s price, per-year (the development license needs to be renewed every year otherwise it will expire).
Development licenses are available only for customers ordering production licenses.

Yes!
We’ve already thought of that! That’s why we offer Bundles that grant you 30% off the cost of the individual components!

When you need to acquire several products you can buy them in a bundle. KWizCom bundles are pre-grouped solution packages that cover a certain area of knowledge management needs such as creating effective portals, collaboration sites, publishing sites, project workspaces and more. Check out the bundles we are offering.
If you need a different set of products, not currently available in a KWizCom Bundle we offer you the opportunity to create your own “custom bundle”, enabling you to get exactly what you need at an unbeatable price!

Our SharePoint On-premises products are licensed per-server. This means that every SharePoint front-end server requires a separate license. If your environment includes virtual servers (MS Virtual PC. VMWare etc.), a separate license is required for every running virtual machine. You do not need licenses for other SharePoint application servers such as Database or index servers.

As for Office 365 apps – these are offered as annual subscription service, licensed by the number of users in your tenant.

Simply browse the “Download & Try” page for the product you are interested in page and download your trial version, which is fully-functional for a period of 30 days. You do not need to give your details or sign up… It is easy and free of charge!

Yes.
We encourage you to test drive our products! KWizCom trial versions are fully functional, they work without license keys and can be conveniently deployed on any development, test or production machine. The only difference between the trial and the production version is that the evaluation version works for a limited period of 30 days. After 30 days the add-on “times-out” and will display the message: “Trial Version Expired”.
Should you require additional time to evaluate the product, we will be happy to provide you with an extension key.

Our policy (available on our website under Support FAQ – General Questions) is to develop products for the two most recent production versions of SharePoint. As SharePoint add-on developers, we rely on support from Microsoft, which is no longer available for older SharePoint versions. For customers using older versions of SharePoint, we will continue to provide support for critical issues, but we will no longer develop new product versions. An issue is prioritized as critical if it breaks the core function of the product, disabling its use. We highly recommend upgrading to the current versions of SharePoint to utilize our most recent product versions.
When you purchase a KWizCom product, you get the standard support plan. The standard support plan provides you with the ability to receive newly released versions at no additional charge for the period of 1 year. A year after the purchase the standard support will expire and you will have to buy the new version at full price, or renew the standard support plan and gain the ability to receive updated product versions at no additional charge for the following year.
We provide various support plans, giving you the ability to receive future product upgrades at no additional cost and to utilize our support services by opening support incidents. For detailed information about our support programs, please review the “Support Programs” page on our web site.
Please review the following installation & upgrade KB.
If you have a valid annual support plan, you can upgrade your current KWizCom product(s) to the newest version at no cost. Please make sure you have renewed your product’s annual support plan so you will be able to install the new product version. As part of KWizCom’s support plan we continuously upgrade our products whenever a new SharePoint version is released.