Frequently asked questions
If you have a valid annual support plan, you can upgrade your current KWIZ product(s) to the newest version at no cost. Please make sure you have renewed your product’s annual support plan so you will be able to install the new product version.
As part of KWIZ’s support plan we continuously upgrade our products whenever a new SharePoint version is released.
A SharePoint On-Premises add-on license will never expire therefore it will work if you don’t have a valid support plan but wont be able to upgrade or receive support.
Send an email to our support team (email@example.com), with your order number, the date you ordered the product, the product name and customer details (company name and main contact info) and we’ll retrieve your license details and send it over to you
If you have an activated KWIZ product on one of your servers and you want to move this product installation to a different server, you will need a new activation key for the new server, replacing the one you have.
In order for us to be able to send you another activation key follow these steps:
– On your server, go to Windows “Start” menu and select “Programs > KWIZ > [product name] > Activate [product name]
– Click the “Deactivate” button and copy the deactivation code
– Copy the Deactivation Code with the old Activation code and fill out the Product Deactivation web form on KWIZ website, https://www.kwizcom.com/support/product-deactivation/
– After you’ve submitted the Deactivation web form you will receive an email that confirms the successful deactivation
– You can now install the product’s evaluation version on your new server and follow the product activation process described above.
Product Activation is the process that turns your installed evaluation version (that you have downloaded from the KWizCom website) into a production version. You need to activate a product only after you purchased the product.
Please refer to our tutorial inside Knowledge Base.
If you are having difficulties placing an online order, please contact us at firstname.lastname@example.org. We will help you complete your order.
In order for us to best serve you, please make a note of the exact error message and/or behavior you are experiencing and any error messages or reference numbers displayed.
We offer a Domain App Subscription which provides a company with unlimited number of Site Collections and unlimited number of Users. Please contact our sales team for more information at: email@example.com
We offer an “Enterprise License” which provides a company with an unlimited number of product licenses. Please contact our sales team for more information at: firstname.lastname@example.org.
We offer a 20% discount to charity organizations and educational institutions (K-12 and higher education institutions). This discount is unique and cannot be added to other discounts.
For non-production servers we offer a “Development License”. This license is identical to the production license except that it displays a “Development License” caption for few seconds.
The cost of the development license is 25% of the product’s price, per-year (the development license needs to be renewed every year otherwise it will expire).
Development licenses are available only for customers ordering production licenses.
We’ve already thought of that! That’s why we offer Bundles that grant you 30% off the cost of the individual components!
When you need to acquire several products you can buy them in a bundle. KWizCom bundles are pre-grouped solution packages that cover a certain area of knowledge management needs such as creating effective portals, collaboration sites, publishing sites, project workspaces and more. Check out the bundles we are offering.
If you need a different set of products, not currently available in a KWizCom Bundle we offer you the opportunity to create your own “custom bundle”, enabling you to get exactly what you need at an unbeatable price!
Our SharePoint On-premises products are licensed per-server. This means that every SharePoint front-end server requires a separate license. If your environment includes virtual servers (MS Virtual PC. VMWare etc.), a separate license is required for every running virtual machine. You do not need licenses for other SharePoint application servers such as Database or index servers.
As for Office 365 apps – these are offered as annual subscription service, licensed by the number of users in your tenant.
Submit a Get a Demo and select the Free Trial option for the next steps.
We encourage you to test drive our products! KWizCom trial versions are fully functional, they work without license keys and can be conveniently deployed on any development, test or production machine. The only difference between the trial and the production version is that the evaluation version works for a limited period of 30 days. After 30 days the add-on “times-out” and will display the message: “Trial Version Expired”.
Should you require additional time to evaluate the product, we will be happy to provide you with an extension key.
Our services are stored in Azure data centers, our services do have access to the clients data but we do not store any data on our services. We do not have a storage account online at all in azure. The only data we store on our servers are licenses for customers, which may contain the user names or domain names, depending on the license type.
Our SharePoint Online/2019 apps are updated automatically when a new version is released.
For Add-on products refer to our tutorial.