Fulfillment Policy

Fulfillment Policy

Last Updated: April 16, 2025

KWizCom is a leading provider of SharePoint Online and Microsoft 365 productivity solutions, offering add-ons, apps, and professional services that enhance collaboration, data management, and process automation. Our offerings include digital software products, annual subscriptions, and consulting services tailored to business needs.

We currently support payments in the following currencies:
CAD, USD, GBP, EUR, AUD, and DKK.

Accepted Payment Methods:
We accept credit card (Visa, MasterCard, American Express), wire transfer, and cheque as methods of payment.

1. Order Processing and Delivery

KWizCom provides digital software products, subscriptions, and related services. Upon receipt of payment, fulfillment is processed as follows:

• Software Products and Subscriptions
  Delivery is typically fulfilled within 1-7 business days. Customers will receive confirmation and activation details via the email address associated with the purchase. All products are delivered electronically; no physical items are shipped.

• Professional Services (e.g., Training, Implementation)
  A KWizCom team member will contact you within 1–2 business days to coordinate scheduling and service delivery. These services are delivered remotely unless otherwise agreed upon.

2. Access and Availability

KWizCom will use reasonable efforts to provide continuous access to subscribed products, but we do not guarantee uninterrupted service. Scheduled maintenance and updates may occasionally affect availability and will be communicated in advance when possible.

3. Refunds and Cancellations

All fees are non-refundable, except where required by law or otherwise explicitly agreed in writing. This includes:

• Software Subscriptions
  As per our Terms and Conditions, subscription fees are billed annually in advance and automatically renew unless canceled in writing at least 30 days prior to renewal. Subscriptions may not be canceled mid-term for a refund.

• Professional Services
  Services may be rescheduled or canceled with 48 hours’ written notice. Cancellations within 48 hours of the scheduled time may be non-refundable at KWizCom’s discretion.

To request a refund (where eligible), or to discuss cancellation options, please contact:
📧 sales@kwizcom.com

For details about current promotions or discounts, please contact a KWizCom sales representative to confirm eligibility and applicable terms. You can reach our team at sales@kwizcom.com

4. Support Services

Support is provided based on your selected support plan. All license holders and active subscribers are eligible for standard support. For more details, please visit our Support Center or contact us directly.

5. Contact

If you have any questions about your order, delivery, or service status, please contact us at:

📧 support@kwizcom.com
🌐 www.kwizcom.com
🏢 KWizCom Corporation

800 – 5935 Airport Rd

Mississauga, ON

L4V 1W5

For details about how we collect, use, and protect your data, please refer to our full Privacy and Security Policy.